A metasearch engine and a travel agency, Skyscanner is a travel website based in Edinburgh, Scotland. It allows consumers to search flights, hotels, and car rentals.
The company has a ‘mission to lead the global transformation to modern and sustainable travel.’ It includes an option to choose ‘Greener choice’ where it labels flights that emit less CO2. As of 2019, the website is available in over 30 languages and has more than 100 million people per month.
History of Skyscanner
Like most start-ups, Skyscanner started by the founder’s Gareth Williams’ spare bedroom. Along with the other two information technology professionals Barry Smith and Bonamy Grimes, the company was formed in 2004. However, it was first created and launched in 2002 when Williams found it hard to find cheap ski resorts and flights.
In the following year, the first employee assisted in the site development until the Edinburgh office was opened in 2004. Scottish Equity Partners (SEP), a venture capital group, invested a total of £2.5 million in Skyscanner in the first round of investment.
One of the most important milestones of the website is when it reached one million users in a day in 2008. The following year helped reach more users all over the world, as it launches 30 languages globally.
The app version of the website is launched in 2011, together with the steady growth in the Asia Pacific that led to opening an office in Singapore. The company acquired different travel companies through the years. Formerly Ctrip, Trip.com Group (largest travel firm in China) bought Skyscanner for reportedly US$1.75 billion.
It leads SEP to complete its exit from the business. It was in September 2019 when Skyscanner unveiled a global re-brand.
How to Contact SkyScanner Canada through Phone
The company does not have a phone number for its customers. However, they have a directory of the contact details of different travel providers used by the website, where it can be accessed by using the link below.
https://help.skyscanner.net/hc/en-us/articles/201148482-Who-should-I-contact-about-my-booking-
How to Contact SkyScanner Canada through Live Chat
Skyscanner users would not find any live chat support from the company, being an online travel search engine. Customers may use the other contact channels showing in this article.
How to Contact SkyScanner Canada through Email
There is no dedicated email for Skyscanner Canada’s customer service, but instead uses a ‘Contact Us’ form that can be accessed through the link below. The company would like to remind users that Skyscanner is a travel search engine, where customers are transferred to the travel provider. Inquiries regarding the booking or flights should be made directly with the company that provided the service.
https://help.skyscanner.net/hc/en-us/requests/new?skyArticle=201076532
How to Contact SkyScanner Canada through Social Media
Skyscanner does not have a dedicated website for the Canadian market. However, these accounts may help answer inquiries from users living in different countries. All accounts are verified with a blue checkmark, provided by the social media platform.
Facebook: https://www.facebook.com/skyscanner
Twitter: https://twitter.com/Skyscanner
Instagram: https://www.instagram.com/skyscanner/
