How to Contact Wayfair Canada

The local Canadian version of the American eCommerce company is Wayfair offers home goods and furniture with local warehouses in United States, United Kingdom, Germany, Ireland, and Canada. The company’s headquarters in the US is based in Boston, Massachusetts.

History of Wayfair

High School students at the time, Wayfair founders Niraj Shah and Steve Conine first met at Cornell University. They both also studied engineering at the same university and lived in the same dorm. Their first business together is the global consulting company Simplify Mobile and iXL. Wayfair was originally called CSN Stores that was founded in August 2002.

It was only in 2008 when the then CSN Stores started shipping in Canada. Since CSN Stores are a collection of different online retail stores, the founders decided to merge more than 200 niche sites into one and calling it However, they still maintained two online stores: Joss & Main and AllModern.

The name ‘Wayfair’ has actually no meaning behind it, the name was chosen by a marketing agency through focus groups. Moving forward to 2020, the company announced a layoff of about three percent of their global workforce. In the same year, they also won the Webby Award for Shopping in the category of Apps, Mobile, and Voice.

How to Contact Wayfair Canada through Phone

Customers can reach Wayfair Canada can be reached through the phone number 844-776-3751. For customer service and shopping assistance concerns, lines are open from Monday to Friday from 8 am to midnight, Saturdays from 8 am to 8 pm, and Sundays from 9 am to 6 pm. All timings indicated are for Eastern Time Zone.

How to Contact Wayfair Canada through Email

The company does not have a dedicated email address for the customer service department. However, an email link can be accessed by using the ‘Contact Us’ link below. Choose ‘My Account or payments,’ the ‘Something else,’ and then ‘Email Us.’ A form will show up on the screen, including an option to attach a file to further support the inquiry.

Please note that the inquiries being answered in this category is only for account and payment concerns only. Do not provide sensitive personal information such as the complete credit card number for the user’s safety.

How to Contact Wayfair Canada through Chat Support

The Canadian office of Wayfair does not have live chat support compared to its American and British counterparts. Other contact channels that are showing in this article should be able to reach the customer service department easily.

How to Contact Wayfair Canada through Social Media

Wayfair Canada can be reached through social media as well, which is verified by a blue checkmark. Users can also get some ideas for home renovations as the company also regularly posts tips and tricks for home renovation or ideas.

Facebook: (The account is location-based, where the Canadian website can only be accessed on a connection-based or addressed in Canada)

Twitter: (Available only from Monday to Friday, 8 am to 11:59 EDT)


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